Terms of use

By using our services, you agree to these terms of use

1. Introduction

Thanks for choosing CERTISIO (hereinafter designated by “CERTISIO”, “we”, “us” “our”). By using CERTISIO service, web sites and software (collectively “CERTISIO service” or “service”) or by accessing any content or support made available by CERTISIO through service (“Content”), you agree on a contract with CERTISIO entity.

CERTISIO service includes interactive and offline features. Your contract with us includes the terms of use (“Terms”) along with our confidentiality policy, designated hereinafter as the “Contracts”. You acknowledge you have read and understood the Contracts and that you accept these Contracts. If you don’t accept (or can’t respect) these contracts, you cannot use CERTISIO service.

Please read carefully these Contracts, they include important information about CERTISIO services which will be provided to you along with the costs, taxes and commissions we may charge you where appropriate. In order to use CERTISIO service, you shall (1) be 18 years or older, (2) have the legal capacity to enter into contracts with us and not be prohibited from doing so under any applicable law and (3) be resident of a country where the Service is available. You also undertake to forward CERTISIO accurate, fair and exhaustive information regarding registration, to be the user of them and you agree to ensure that this is the case at any time.

2. Contracts modifications

Occasionally, we may make modification to the Contracts. When we make substantial changes to the Contracts, we forward you an appropriate note to inform you, for example by displaying a note on the Service or by sending you an e-mail. You shall accept these new conditions, if not, you could no longer benefit from CERTISIO service.
If you don’t want to continue to use the Service under the new version of the Contracts, you shall terminate the Contracts and cancel your subscription in compliance with section 10 below. Unless you cancel your subscription, you will continue to be charged according to your usual invoicing cycle for priced formulae. Continuous use of CERTISIO services is deemed as acceptance of the new terms.

3. Benefit from CERTISIO

Here are some information on ways you can benefit from CERTISIO.

3.1 Our Services

CERTISIO offers an integrity service through electronic signature, time stamping and archiving.
Thus our solution ensure the storage of dematerialised documents and added value data archiving in optimal security and technological conditions. The service enables to build trust by establishing presumptive evidence of recorded facts from their origin until their storage.

3.2 Arrangements for access to the Services

CERTISIO service requires a smartphone whose OS version is defined by CERTISIO notwithstanding security updates required by telecom operator and Google.

Other information are published where applicable on our web site.

4. Rights we grant you

CERTISIO Service is the property of CERTISIO. All logos, commercial brands, services brands, brand names, domains names and any other feature of CERTISIO brand (“feature of CERTISIO brand”) are the exclusive property of CERTISIO.

The contract does not grant you any right to use any feature of CERTISIO brand be it for commercial use or not.
You accept to abide by our Directives applicable to users and you will not use CERTISIO service nor any part of it in a way not expressly authorised by the Contract.

5. Rights you grant us

In exchange for the rights granted to you under the terms of the Contracts, you grant us the right (1) to use the processor, the bandwidth, the storage material on your Device to ease the Service performance, (2) to send you advertising and other information from us and (3) from our trading partners.

If you send comments, ideas or suggestions to CERTISIO in relation with CERTISIO Service (“Comments”), you acknowledge that the Comments are not confidential and you authorize CERTISIO to use these Comments without restriction and without paying you. Comments are considered as User Content.

6. Directives applicable to users

CERTISIO respects intellectual property rights and expect you to do the same. We have implemented some basic rules you shall follow when using the Service in order to guarantee that CERTISIO can continue to be appreciated by everybody. Please follow these rules and encourage others to do likewise.

What follows is not authorised, for whatever reason:

  • Retroengineer, decompile, disassemble, modify or create derivated works based on CERTISIO Service, Content or any part of it, unless authorised by law;
  • circumvent any technology used by CERTISIO, or any third party, to protect the Service;
  • sell, rent, sublicense or lease any part of CERTISIO Service;
  • integrate and/or run in a software all or part of the Services or its code or API CERTISIO mobiles through a third party mobile application or outside the mobile
  • circumvent any territorial restriction applied to CERTISIO or its licensees.

You shall respect CERTISIO and other users of CERTISIO service. Don’t engage in an activity or don’t subscribe and/or don’t use a username which is or includes material that:

  • is offensive, abusive, libellous, pornographic, threatening or obscene;
  • is illegal, or intended to promote or commit an illegal act of whatever nature, including without limitation violations of intellectual property rights, privacy rights or CERTISIO or third party exclusive rights;
  • includes your password or includes intentionally third parties data or is aimed at requesting these personal data;
  • includes malicious content, such as a malware, Trojans or viruses, or interferes in any other way with access of any user to the Service;
  • implies the transmission of unsolicited mass e-mails or other forms of spam (“spam”), unsolicited mails, chain letters or otherwise, including through CERTISIO inbox or storage space;
  • implies commercial or sale activities such as advertising, promotions, contests, lotteries or pyramidal systems which are not expressly authorised by CERTISIO;
  • interferes with or intends to probe, scan or test Service vulnerabilities or computer systems, network, CERTISIO use rules or any security component, authentication measures or other protection measures of CERTISIO which applies to the Service, the Content or to any part of the latter;
  • is in conflict with the Contracts, as determined by CERTISIO;
  • is prejudicial to third parties because of the content (photo/video) created and processed with CERTISIO or because of the lack of authorisation from implied persons in the content.

You acknowledge and agree that non-compliance of these directives may result in your CERTISIO account being immediately terminated or suspended. You also agree that CERTISIO may also take back your username, for whatever reason.

Your password protects your user account and you are responsible for maintaining its confidentiality and its security. You understand that you are responsible for any use of your username and of your password on the Service, except when their fraudulent use can be demonstrated. If our username or password is stolen or lost, or if you think your account was subject to unauthorized access from third parties, please let us know immediately and change your password as soon as possible.

You recognise that changes made by the user on the Acrobat format (pdf) certificate document are performed under your sole responsibility and cancel consequently the integrity of the document, its content and its value.

You alone are responsible for your behaviour and for all images, photos, videos, profiles and other contents or supports (hereinafter designated as “Content”) that you place on the Service or through it.

7. Service limitations and modifications

CERTISIO endeavours to provide an effective and quality Service. However, you are informed that the Service may be temporarily interrupted due to (1) planned support and maintenance operations for which you will be informed ahead and which aim at amending, modifying and/or enhancing characteristics and features of the Service in your best interest and/or (2) unplanned technical issues or disorders for which you cannot be forewarned, by design.
In such circumstances, CERTISIO will strive to reinstate the Service within 48 hours following its interruption. CERTISIO can under no way be held responsible for these interruptions, including for those resulting from your own acts, from unforeseeable and overwhelming facts from third party and/or cases of force majeure.

Major patches and evolutions of the mobile application require downloading an update. They will be notified to the user inviting him to download the new version.

8. Customers support

We will use reasonable efforts to meet all customer support requests within a reasonable time, but we give no guaranty of any kind that customer support requests will receive an answer within a specific deadline and/or that we will be able to answer these requests in a satisfactory manner.

9. Cancellations

Paid subscriptions can be directly acquired through CERTISIO either (1) by paying monthly subscription charges, either (2) by prepaying access to CERTISIO service for a specific period (“Prepaid period”).
Your payment to CERTISIO will be automatically renewed at the end of the subscription period unless you cancel your paid subscription on your Subscription page before the end of the on-going subscription period. Cancellation will be enforced the day following last day of on-going subscription period and you will be downgraded to free Service. However, if you cancel your payment or your paid subscription before the end of the on-going subscription period, we will not refund already paid subscription fees.
CERTISIO may from time to time modify paid subscriptions price, prepaid period (for unpaid periods) and inform you of any pricing modification in advance and, where appropriate, how to accept these changes. Paid subscriptions pricing modifications will be effective for the subscription period following pricing modification date. In line with what is authorised by law, if you continue to use CERTISIO service once the pricing modification is effective, you accept the new pricing. If you don’t accept pricing modifications, you have the right to refuse modification by unsubscribing to CERTISIO service before the pricing modification is effective. Hence, make sure you read carefully these pricing modifications.

10. Duration and termination

Contracts will remain in force until their termination, on your initiative or on CERTISIO’s.

You may terminate the Contracts at any time without any reason. In such a case, you won’t get a refund for the remaining paid period. CERTISIO may at any time terminate the Contracts or suspend your access to CERTISIO Service without previous notice and without delay in case of gross misconduct from your side, in particular if you break applicable laws. You can also terminate the Contracts without previous notice and without delay in case of (i) gross misconduct from CERTISIO and (ii) substantial change of the Contracts in compliance with article 2.

When Contracts are terminated because of gross misconduct from CERTISIO or of a substantial change of the Contracts, CERTISIO will stop invoicing you as of the date of termination of the Contracts and will reimburse you all prepaid costs for period following termination. Should you have been invoiced for the current month, you will be refund on a pro rata basis.

11. Limitations

If you have an issue or feel unsatisfied with CERTISIO service, please contact CERTISIO customer service using our contact form and mention your contact details and your request.

To the extent authorised by applicable law, CERTISIO, its leaders, its shareholders, its employees, its agents, its administrators, its affiliated companies, its successors, its assignees, its suppliers or licensees will not be liable in any case for all indirect damages resulting from the use of CERTISIO service or from being unable to use it. No provision of the Contracts can result in exclusion or limitation of CERTISIO responsibility in case of fraud, erroneous or fraudulent declarations, death or corporal damages caused by its neglect.

12. Third parties rights

12.1. Rights related to Apple.

If you have downloaded the application from App Store, Inc. (“Apple”) or if you use the Application on an iOS device, you acknowledge you have read, understood and agreed the following note regarding Apple. This Contract is only between you and CERTISIO and not with Apple. Apple is not responsible for the Service nor for its content. Apple has no obligation of any kind to provide any maintenance or support service regarding the Service. If the Service is unable to comply with any applicable guarantee, you then can notify Apple which will reimburse the corresponding purchasing price of the Application. To the largest extent authorised by law, Apple has no other guarantee obligation whatsoever regarding the Service. Apple is not responsible for handling any complaint from you or from a third party regarding the Service, your ownership and/or use of Service including without limitation: (1) complaint related to product responsibility, (2) any complaint stating that the Service does not comply with any legal or regulatory applicable provision and (3) complaints arising from consumer protection law or similar. Apple is not responsible for investigation, defence, regulation or waiver of any third party complaint on the basis that the Service and/or your ownership and use of Application break this third party’s intellectual property rights. You agree to comply with any applicable third party condition when you are using the Service. Apple and Apple subsidiaries are third parties benefiting from the Contract and as soon as you agree this Contract, Apple will be entitled (will be deemed having agreed the right to) to enforce the Contract against you as third party benefiting from the Contract. You acknowledge and guarantee that (1) you are not located in a country placed under embargo by the United States government or designated by the United States government as a country “supporting terrorism” and (2) you are not mentioned on any forbidden or restricted parties list established by the United States government.

12.2. Rights related to Google.

If you have downloaded the application from Google Play or if you use the Application on an Android device, you acknowledge you have read, understood and agreed the following note regarding Google. This Contract is only between you and CERTISIO and not with Google. Google is not responsible for the Service nor for its content. Google has no obligation of any kind to provide any maintenance or support service regarding the Service. If the Service is unable to comply with any applicable guarantee, you then can notify Google which will reimburse the corresponding purchasing price of the Application. To the largest extent authorised by law, Google has no other guarantee obligation whatsoever regarding the Service. Google is not responsible for handling any complaint from you or from a third party regarding the Service, your ownership and/or use of Service including without limitation: (1) complaint related to product responsibility, (2) any complaint stating that the Service does not comply with any legal or regulatory applicable provision and (3) complaints arising from consumer protection law or similar. Google is not responsible for investigation, defence, regulation or waiver of any third party complaint on the basis that the Service and/or your ownership and use of Application break this third party’s intellectual property rights. You agree to comply with any applicable third party condition when you are using the Service. Google and Google subsidiaries are third parties benefiting from the Contract and as soon as you agree this Contract, Google will be entitled (will be deemed having agreed the right to) to enforce the Contract against you as third party benefiting from the Contract. You acknowledge and guarantee that (1) you are not located in a country placed under embargo by the United States government or designated by the United States government as a country supporting terrorism and (2) you are not mentioned on any forbidden or restricted parties list established by the United States government.

13. Contract integrity

Subject to what is stated in this section, or as explicitly written between you and CERTISIO, the Contract forms all general terms agreed between you and CERTISIO.

14. Divisibility and waiver

Unless contrary provision in the Contracts, if a Contracts’ provision is considered invalid or inapplicable for whatever reason, this invalidity or inapplicability will not affect in any way nor make invalid nor inapplicable remaining provisions of the Contracts. This provision will be enforced in so far as authorised by law. However this article will not apply if concerned provision of the Contracts relates to an essential obligation.
Any inability of CERTISIO to enforce the Contracts or any provision of the latter shall not be considered a waiver from CERTISIO or form beneficiary third party to do it.

15. Cession

CERTISIO may divest the Contracts or any part of them and CERTISIO may delegate any of its obligations regarding the Contract. You cannot divest the Contracts nor any part of them, nor transfer nor sublicense your rights under the Contracts to any third party.

16. Compensation

To the largest extent authorised by applicable law, you agree to compensate CERTISIO and to clear it against all damages, losses and expenses of any kind (including reasonable law fees) arising from: (1) your breach of the Contract, (2) any activity you engage in through CERTISIO Service and (3) your breach of any law or third party rights.

17. Applicable law /Jurisdiction

Contracts (along with any dispute/ non contractual complaint resulting from or in relation with them) are ruled by below referenced country law. Furthermore, you and CERTISIO agree to be placed under French courts to solve any dispute, complaint or disagreement in relation with the Contracts (and any dispute/contractual complaint caused directly or indirectly by them).

18. How to contact us

If you have questions regarding CERTISIO Service or Contracts, please contact CERTISIO customer service using our contact form and mention your contact details and your request.
Thank you for reading our terms. We hope you appreciate CERTISIO!